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Guardians, companions, Care Workers

Why choose us?

At Promedica24 our quality Care Workers are the core of our business. Many of our Care Workers have chosen care as a vocation. They love what they do and we are proud to have them as members of our quality team. Our unique service means we can provide our Care Workers within a short time to commence care in any location in England, including rural areas.

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All our Care Workers undertake the following:

Our Care Workers undertake continued personal development (CPD) and training:

  • Up to five days residential training course covering the essential standards needed to provide care for Promedica24
  • Person-centered care training
  • Medication training
  • Key conditions and medical terminology module: Dignity and respect in the provision of care course, Language verification, References checked and verified
  • DBS clearance

Our Care Workers undertake continued personal development (CPD) and training:

  • Remote learning completed online and monitored by our Training Team that is supported by Care Management Team
  • Tested online and certificated by Promedica24
  • Only Care Workers who complete their training to the highest standards and adhere to all ongoing CPD are invited to care for our clients
  • Specialist online training if needed – individually decided;

Care Worker support

    Our Care Workers are part of Promedica24 family and we take care of them as such. The work they do is challenging, emotional, and is extremely important, making a difference to people’s lives every single day. Their happiness and well-being is crucial and we have a comprehensive support structure in place to support them.

  • A team of regionally based UK Care Managers who visit every Care Worker every month
  • Each Care Worker has a dedicated Personal Care Manager; Team of care managers who call the Care Workers on a fortnightly basis
  • 24/7 telephone support line
  • Private medical insurance
  • We organise a quarterly topic to help the Care Workers with their ongoing development;
  • We have a development path from Junior Care Worker to Senior Care Worker;
  • We undertake an Annual Survey Quality Check regarding support they have received
  • We have a dedicated Relationship Team that checks the quality of the support at the beginning of the contract and after
  • We have a dedicated Care Staff Support Team where the Care Workers can apply for a support request or raise any concerns;
  • We have a dedicated online platform that contains all the training materials and policies and procedures;
  • Promedica24 has over 50 offices which are open to each Care Worker to come and speak to the team in person;

When Care Workers are ‘off-contract’ and at home, they receive the same care and attention from us:

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Activity Days

We run Care Worker days including picnics and sailing days.

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Courses

We organise craft and cookery courses.

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Family + Friends

Friends and family are encouraged to be involved in all activities.

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Happy Care Workers make great carers, and great carers are what makes Promedica24 so special.

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My family can’t thank Promedica24 enough for the professional care and support they gave us

My family can’t thank Promedica24 enough for the professional care and support they gave us while caring for mum for the last 11 months. All the Care Workers we had in this time cared for mum extremely well with dignity, they became one of the family.

Elizabeth H (Daughter of client)