We are regulated by the Care Quality Commission (CQC) who monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and they publish what they find, including performance ratings to help people view the level of care quality delivered by individual providers.
The CQC inspectors not only inspect client care plans, but also interview staff and clients and assess the effectiveness of each provider’s management and communication skills. This helps people looking for care to assess in detail the quality performance of a care provider.
We are proud to work closely with the CQC to ensure we meet the quality standards and to embrace their philosophy of the “Mum” test – Is this care agency good enough for my mum, or another family member?
We are proud to say we are and have been rated as GOOD across all of our services. We are safe, effective, caring and responsive, with ‘a strong person-centered culture throughout the organisation which values everyone as unique individuals’.
We have, ‘well trained Care Workers who and have the skills and knowledge to meet people’s needs and there is a commitment at every level to provide a high-quality service and look for ways to continually improve.‘
Grzegorz Wrzosek, Country Manager for Promedica24 UK, says, “We are delighted with our reports which are testament to the strength and commitment of our team. Promedica24 is made up of a strong core care team with over 100 years of combined experience in health and social care, supported by truly exceptional people who believe passionately that everybody should be able to stay at home and receive the best possible care. Due to our unique model we are able to offer bespoke high quality care which people can afford. This model of care is the future of care in the UK.”