COVID-19 Update: At Promedica, our priority is always the safety of our service users and colleagues. For more information please click here.

Live-in care worker commended for providing exceptional service

Promedica Live-in care worker commended for providing exceptional service


27 October 2021

Professional live-in care worker, Malgorzata Zapotoczna, has been commended for providing exceptional care and support for her client Marion Richardson, who lives with dementia.


It was nearly a year ago that Malgorzata first stepped into Marion and her family’s lives. From the very beginning, she has strived to go above and beyond her regular duties to ensure Marion is enjoying life and living well in the comfort of her own home.

Marion developed dementia in later life and required some additional care and support. For Marion and her family, live-in care was the best option to ensure she could continue living as independently as possible in her home, close to family, friends and her most loved possessions. Having a highly trained live-in care worker has been a huge help to Marion’s family, who now have peace of mind with Promedica24’s support.


“It’s understandably a difficult time for family members when their loved one is diagnosed with dementia. As a live-in care worker, I’m able to reassure families and provide peace of mind that their vulnerable relative: mum, sister, aunt, is in the most capable hands,” said Malgorzata.


Part of Malgorzata’s role as a live-in care worker is to support and encourage Marion to get involved in activities and hobbies she enjoys and is familiar with. She understands very well the importance of a personalised approach to support Marion’s health and wellbeing. Throughout her life, Marion has always enjoyed maths and problem-solving. From word puzzles to totting up the shopping bill, it’s something that brings her a great deal of satisfaction and enjoyment.

Malgorzata quickly discovered Marion’s interests and decided to create word and number games to do at home. The puzzles, including multiplication, division and subtraction worksheets, missing word and word search riddles, all aim to challenge Marion’s quick-thinking and logical reasoning skills, helping her remain active despite dementia.


Malgorzata added: “Everyone should be able to continue doing the things they enjoy in the place they call home. Some of us need a little extra support to be able to live the way we want to, and I’m proud to say that through my work as a live-in carer, I am making a tangible, positive difference in people’s lives.”


Malgorzata’s actions were commended by the family: “Mum needs stimulating otherwise she will sit and do nothing or fall asleep. Malgorzata recognised this and suggested word searches that are great for occupying mum and making her feel good. This led to the maths sheets which mum said were too easy at first, so we made them more difficult to stretch her concentration level.

“She loves it and gets a real sense of achievement completing quite difficult sums that most of us would use a calculator for! When Malgorzata is shopping, she’s always looking out for things that mum would enjoy. At quiet times Malgorzata makes sure mum’s favourite music is playing as mum loves to sing along. This keeps her relaxed and happy.”

Marion with her daughter

Gillian Louggar, Care Manager at Promedica24, commented: “It’s very important to us that we support our clients to keep pursuing their interests and hobbies. We match our clients with our care workers based not only on their immediate care needs, but also their interests, preferences, and personality traits. By doing this, we enable our clients to feel comfortable and empowered to continue the hobbies they love and enjoy.

“Malgorzata has helped Marion to find fulfilment in something she has enjoyed all throughout her life. Her experience in care and commitment to improving her clients emotional and physical wellbeing is a shining example of how care workers improve the quality of people’s lives every day.”

live-in care worker and client, Marion


If you would like to find out more or access our services, please visit to use our online chat service. You can also get in touch with our team on 0800 086 8686 or by sending an email to If you’d like to assess your care and support needs rapidly online, we have a tool available for you to do this.

We can provide live-in care services across the whole of England and we would also encourage you to visit our testimonials page to read what our clients and their families have said about our services.